Frequently Asked Questions

What if I only have sheds? Also, can you make custom minis of non-horned animals?

No worries! We can turn sheds into full mounts, or even full mounts into sheds!

 

YES! We do work with non-horned animals!

Can my euro mount be turned into a shoulder mount? Or, can my shoulder mount be turned into a euro mount?

We can turn shoulder mounts into euro mounts, euro mounts into shoulder mounts, sheds into full mounts, full mounts into sheds, and everything in between!

How do I film the video of my mount/sheds/etc?

Make sure you watch our tutorials here: https://raccoonrigs.com/pages/tutorials

We have tutorial videos on how to film euro mounts, shoulder mounts, sheds, etc.

DON'T FORGET WHEN FILMING YOUR MOUNT OR SHEDS:

1. Place your mount or sheds on a flat, decluttered surface that you can walk 360 degrees around (i.e. a coffee table, a chair, a dining table, etc).

2. DO NOT MOVE THE MOUNT once you have begun filming. Do not pick it up or rotate it with your hand.

3. Get details of EVERY ANGLE of the mount. Put the camera in-between every spike and tine, and get angles of the back, the antlers, underneath the antlers, nasal cavities, the front, chin, etc. GO SLOW and get EVERY angle! The top, the bottom, underneath, the sides, etc.

4. Videos MUST be at least 3 MINUTESThe more spikes and tines — the longer the video should be.

5. Film in good lighting.

5. You can film the video with your phone or any camera.

If you're still having trouble, please send an email to jake@raccoonrigs.com

How do I get a video of my mount/sheds/etc. over to you? Can I film it with my phone?

You can submit your video on the Product Page for the item that you are ordering! Just upload it there, and we'll handle the rest. 

You can film the video with your phone or with any camera.

If you're still having trouble, please send an email to jake@raccoonrigs.com

Did the video of my mount work?

We will verify whether or not we have everything we need to make your mini mounts as we process your order. If we do not have what we need, we will reach out to you!

 

To avoid this, please follow the instructions in our instructional videos very carefully.

 

You can find our tutorial videos here: https://raccoonrigs.com/pages/tutorials

 

Please note that we cannot begin on your order until we have the proper video.

What's the size difference?

For the painted mini racks you can expect:

  • Small: around 2 inch length
  • Medium: around 3 - 4 inch range
  • Larges: 5 - 6 inch range

For the mini euro mounts you can expect:

  • Small: 2 - 2.5 inch length range
  • Medium: 3 - 4 inch range
  • Large: 5 - 6 inch range

For the mini painted shoulder mounts you can expect:

  • Small: Around 4 inches
  • Large: Around 6 inches

What is your turnaround time?

Mini Mounts:

Typically, once we begin processing your order and verify that the video you sent will work, our turnaround time is about 4-5 weeks. Every order is a labor of love!

Mini Mimics:

For our Mini Mimics service, our turnaround time is currently 5-6 weeks.

How long does shipping take?

Shipping usually takes about 3 to 5 business days once we have completed your order.

Can I track my order?

Yes, once your order is shipped, you will receive a confirmation email with tracking information. You can use this information to track the progress of your package. If you have any issues with tracking your order, please contact our customer support.

Do you offer international shipping?

We do!

Will you post pictures of my mount on social media?

By purchasing a custom Mini Mount from Raccoon Rigs LLC (and Rutt’s Mini Mounts), you hereby grant us the authorization to reproduce and resell copies of your Mini mount on our website. This includes, but is not limited to, utilizing images, designs, and details of your Mini Mount for promotional and commercial purposes.

This authorization extends to any form of reproduction, distribution, or display of the mini replica and associated content on raccoonrigs.com and its affiliated platforms.

You expressly acknowledge and agree that Raccoon Rigs LLC (and Rutt’s Mini Mounts) may offer the reproduced mini replicas of your Mini Mount for sale to other customers who may be interested in acquiring a similar item.

You understand that Raccoon Rigs LLC (and Rutt’s Mini Mounts) may use the reproduced content in marketing materials, social media, and other promotional activities related to the sale of mini replicas.

This authorization is granted on a non-exclusive basis, and you retain the right to use and display your Mini Mount for any personal use.

If you have any concerns or questions regarding this authorization, please contact us at https://raccoonrigs.com/pages/contact before making a purchase.

By completing your purchase, you confirm that you have read, understood, and agree to the terms of this Customer Permission Disclaimer.

Thank you for choosing Raccoon Rigs LLC (and Rutt’s Mini Mounts)!

Could you make a mini of my dog? Do you take custom requests?

We can, if they can sit really still!  We do take custom requests. Please reach out to us at jake@raccoonrigs.com.

What is your return policy?

Because of the completely custom nature of our products, we do not offer returns or exchanges. However, if your product gets damaged in shipping, please reach out to our customer service and we'll be happy to help!

 

Additionally, if you submit photos or videos to us and we are unable to process your Mini Mount, Mini Rack, or Mini Mimic, you will receive a full refund.